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How to Calculate and Rate Employee Performance

Performance ratings are incredibly subjective, but quantifying an employee’s performance is very crucial for any company. Else it would be difficult for a manager to keep track of the productivity of their employee. Appraisals are dispensed based on these ratings, which in turn depends on multiple metrics. The rating is generally done on a scale of 1 to 5 or 1 to 10 and assess the frequency of a job deliverable or other behavioral elements of an employee.

360- degree Feedback System
As the name suggests, points are given based on the feedback of co-workers, supervisors, and other peers the employee is working with. It proffers an overall image of the employee in his/her workspace. It determines the attitude of the team member and uncovers the areas of improvement with regards to his/her interpersonal skills.

Management by Results
This is generally a one-on-one discussion between an employee and their manager, where they jointly determine the individual’s objectives. Rating is done based on how effectively the employee has managed to accomplish the task within the stipulated time. It helps employees to have a clear understanding of what’s is expected from them and allows them to participate in the process, which helps in better communication and increases motivation.

Consistent Improvement
“Perfection is a goal that will forever remain impossible for any human being to achieve. Therefore, the only achievable goal is to only strive to become the best that you can be.”
― Edmond Mbiaka

Taking this thought into account, employees are and should be rated on their consistent improvements. It can be achieved by keeping a check on their productivity and conferring with the employees on a monthly or quarterly basis. Softwares like xTimesheet are very convenient in such situations. xTimesheet provides employees with more control over how they put their time in and instills trust toward the organization, increasing productivity. It monitors their rate of completion and evaluates the quality of their work to ensure they are working on things that are in line with the completion of their task and at the same time with the growth of the company.

The desire and effort to become better should be the most rewarding quality for any company.

Self-evaluation
Talking about productivity, asking an employee to evaluate themselves in terms of performance can be very effective. It empowers them to be critical of their performance. It gives them a better understanding by comparing their self-evaluation to that of their managers and helps them to identify the similarities and discrepancies if any.

Although appraisals and promotions do depend on these metrics, it is the comprehensive evaluation done over time that determines the productivity and performance of an employee.

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The Differences between managing InHouse and Remote Employees

‘Outsourcing’ can be considered as the word of the decade (the worldwide outsourcing market had already surpassed $524.4 billion back in 2015), and some companies (especially the IT sector) tend to thrive on this. Although an InHouse team promotes better liability and consistent communication with the organization, Remote employees manifest their own merits.
However, a recent survey by the training company VitalSmarts claims that 20% of leaders are unprepared to lead their teleworking team.
With a different set of rules, perks, and management style, let’s delve deep in this arena of In-house vs. Remote Employees.

There are three essential differences between the two modus operandi:

Conflicting time zones.
Work Culture
Physical presence

Conflicting Time Zone
Organizations with remote teams and In-house teams face the biggest challenge of a diverse time zone. 9 am in India is 11.30 pm in the USA. Managers have to adhere to “time fairness” and schedule calls in such a way that is feasible for all the team members. And it is no easy task to achieve.

On the flip side, a manager will have a propensity for the InHouse employees since she/he will be spending some hours of the day with them and hence render the feasibility of communication.

Apart from meetings, managers will also have to decide on the deadlines accordingly to avoid any hassle due to separate time belts.

Work Culture
Remote employees tend to exhibit more independent behavior. Since they demand less supervision, companies may require fewer managers to control their co-workers and, therefore, more money on the plate.

Work culture also incorporates the cultural and language differences that may turn out to be a hindrance to the project deliverables. It is essential to understand the messages of the employees with clear objectives and find common ground among the variations for seamless management of the team. A manager needs to make the remote team feel comfortable and connected.

Physical presence
The space difference appends to the challenges of managing a remote team for the manager. Since they are not sitting next to you, leveraging the best communication tools to stay in touch is the only viable option.

Frequent video calls and scrum calls are the only efficient way to keep the whole team on board. Although scheduling too many meetings can induce various problems and lessen productivity. According to the recent Harvard Business School report, starting April this year, there’s a 13% increase of meetings per person, compared to the first quarter of this year (before there were worldwide lockdowns due to the COVID-19 pandemic). Luckily, there’s a decline in the average length of these meetings – by 20%. This survey gathered 3.1 million workers from North America, Europe, and the Middle East.

Another challenge of having distributed teams is that performance and productivity tracking becomes a bit tricky. A few of the most effective solutions to the problem are filling out timesheets. But a manual timesheet again tends to give way to ‘timesheet stress’! xTimesheet is the answer. It is automated and sends a notification via email and push notification on your device.
In addition to this, xTimesheet gives out reports and charts to give a glimpse of your working hours in a better way and easy to understand at any particular time of the month.

Wrapping up with food for thought:

“Remote working is the future, but you need a physical presence at least a couple of times a year to truly create an amazing team.” – Ricardo Fernandez

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What do we Understand by Employee Efficiency and How to measure it?

‘Time is Money’ and our white-collar workers extensively abide by this mantra. Every time an employee flakes out, the company loses a huge chunk of money, and therefore efficiency and productivity are the two pillars an organization works on. So what exactly does ‘efficiency’ mean?
The concept says, ‘How efficient a person is, depends on where the resources and energy are going and how much of them are being used to obtain a certain result’.

The efficiency of an employee is mainly categorized in two ways:

Static

Static efficiency is measured when an employee has to take advantage of a preliminary process or product and entails improving it. In other words, it is mostly concerned with pre-existing resources.

Dynamic

Dynamic efficiency refers to the creation of new processes or products with time, ipso facto generating new opportunities, and improving profitability. So, it mostly deals with acquiring new resources.

There are 4 metrics on which efficiency is measured:

Desktime: The time spent on the system (computer).
Productive Time: The time spent on the productive application.
Productivity: It is defined as a Productive time divided by the Desktime.
Effectiveness: It is the amount of time invested in doing the right thing for the aforementioned time (generally, the 9 to 5 routine).

It is important to note that productivity and efficiency are two different elements. An employee may be productive but dissipating the resources, whereas an efficient employee perchance is producing lesser work output.

Efficiency analysis also uses math to calculate potential losses one might incur for costs. The following formula identifies these losses as a result of inefficient use of time:

We observe that the term ‘Project Cost’ is an integral part of calculating losses and hence, reducing it is indispensable. What if there was a way to keep a check on these types of costs?

xTimesheet is an application that can assist in tracking the project cost. Each hour spent on a project results in an hourly wage and overhead, xTimesheet incorporates features like the hours spent on a task.
The application has a fluid interface to track progress irrespective of whether a project is internal or external. xTimesheet app is super easy to use. It will mark the unproductive activities based on the details filled by the employees, which in turn will make the decision-making process easier for the managers. It also provides better insights into future estimates.

In case of any discrepancies found by the manager, she/he can reject the timesheet and ask the employee to resubmit their timesheet after making the required changes. In this way, the time spent on each task will be managed effectively and the employer will be aware of the productivity and efficiency of her/his employees.

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Few good reasons! Why you should use xTimesheet.

Have you been thinking about implementing some online time tracker for your organization? Here some good reasons why you should go ahead with xTimesheet.

Bill your clients

One of the utmost significant reasons is the billing part. To have track of the billing hours and making sure that we aren’t losing any worked hours to the client for billing. What generally happens with the organization that is not using any online time tracker is most likely to slip billing hours as they track manually in an excel sheet and by other methods. So, they are much prone to losing billing hours at the time of billing.

But with xTimesheet, you do not have to worry about this anymore because xTimesheet has a well-built timesheet approval system and invoice module, which can handle this very well. The user only needs to click generate a monthly invoice after selecting the required project and duration of the billing period. All approved hours will automatically show in the invoice to further bill.

Track your project costs

The time consumed by your employees on the different projects has a cost equal to their time hourly wage and overhead, with the help of xTimesheet track time feature, project expense can be incorporate things like how much hours have spent on it.

Whether your projects are external or internal, you are still able to track their time spent on it with the xTimesheet app. It brings you great features with a very easy to use user interface to track the progress.

Make better time estimates for your upcoming projects

As you get used to tracking your time with xTimesheet, you will have the option to make more reliable estimates. By looking at the actual time you have spent on a project of a particular type, you will able to guess more accurately what time will be taken by a similar kind of project. The information about the time spent getting updated with the technology on each project related to its task will be essential in showing signs of improvement of better insights about future estimates.

Estimate with xTimesheet how much time spent on other non-productive activities

Unproductive time is time spent on a project that does not generate revenue: holidays, self-study, training, and so on. Clearly, the objective isn’t to reduce non-productive time. Rather, you should attempt to manage this duration and try to keep under the allotted hours given for these types of tasks. The organization could use xtimesheet filled details by their employee to know how they spent time on projects and what tasks whether productive ones or another task. xTimesheet give managers clear view of employees worked hours on all their task. So the higher-level managers can easily get a detailed view of non-productive employee work. It is very helpful how xTimesheet can make a significant difference in a work environment. It will not only start improving the overall working around the workplace, but help organizations to run more efficiently and easily over the long run.

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Top 5 apps used to be super-efficient in a Digital Workspace

Our competence to connect, share and exchange information with other peoples are more profoundly impacting our daily lives, our habits, and our identities. Mobile integration is changing how we work by making us more productive and efficient, whether we’re communicating with colleagues in our same office or halfway around the globe. The mobile app revolution has an especially powerful impact on small businesses by helping these companies reduce expenses and needless processes to be leaner and more cost-efficient. In response to the mobile app revolution, web-UI based solutions are also increasingly app-friendly. It’s not only digital marketing that’s being reshaped by the mobile revolution. Mobile apps are also getting down traditional 9 to 5 jobs by empowering a new class of freelancers and telecommuters. In this blog, we’ll check out the top 5 apps used to be super-efficient in a Digital Workspace.

Best app for the free mobile organization: Trello

Isn’t there anything more frustrating than trying to keep track of a lengthy email thread or an outdated spreadsheet? I’ll admit to once using sticky notes to quickly note down ideas when we’re on the phone with clients and then wonder weeks later where that particular note went. Trello is a free app for a flexible virtual organization that’s a board filled with lists and cards. You can create different boards for different clients and projects; take a quick note, save it to the board, and then drag and drop notes between these various boards to manage projects.

Best for free accounting: Wave

Wave is a free, online web-UI, and mobile app alternative to QuickBooks. Used by more than one billion small-medium businesses, Wave helps SMB owners track more than $60 billion of income and spending, all for free. Wave app includes accounting, payroll, payments, and invoices, including a free, unlimited invoice for iPhone users. The invoices function include fully integrated invoice scanning that goes right to Wave accounting from your smartphone. Come tax time; no one wants to get stuck manually entering a stack of invoices into an excel spreadsheet or dig through their wallet, desk, or car trying to find a significant client invoice they misplaced!

Best for managing legal contracts: Shake

Shake is one of the best apps because it makes sending and signing legally binding agreements a breeze. Shake handles everything from NDAs and freelancing contracts within a single platform. The app is simple to use, and it takes a few seconds to create and send legally binding agreements.

Best for tracking time: Toggl

Tracking billable hours can be difficult, especially when you hop from one project to the next. Most freelancers don’t spend their entire day working on a single client or project. With Toggl, you never lose even a single minute of billable time. Organize time by projects or tags, color code projects for easy virtual time tracking set billable rates for different hours, and instantly get an overview of weekly or monthly productivity on the dashboard. Toggle works great with groups to set up your entire project team and monitor their hours using the app.

Best app for time tracking, expense accounting, resource management: xTimesheet

xTimeSheet allows professional conveyance of services to your clients and peace of mind for you. Its advanced technological tools help you focus more on your business and less on IT. It is a service delivery platform that allows time and expense management approval and invoice management. xTimesheet is a simple Web UI timesheet service that comes with a wide range of features. It will enable you to organize your work hours statistics into charts or graphs with easy accessibility at any point in time, with xTimesheet Statistics. It is embedded with various statistics like progress tracker, employee work hours, etc. Gives reminders notification via email, push notification on your device also handles the timesheet approval system efficiently. Billing hourly couldn’t be more stress-free with xTimesheet’s invoice generation features, so your client gets invoiced precisely based on work hours put into the project. xTimeSheet maps the employees’ total working hours by using the InTime & OutTime and generates reports and statistics of the same. It also allows you to export your monthly data into an excel file or other formats.

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Best practices for managing time and resources effectively for businesses

It is well said that a business is like an airplane: It has to work throughout the time. Well-serviced or finely tuned, the company should operate and continue working for both owners and consumers in the same way. Unfortunately, inefficiency is the truth. As we know, the world is becoming increasingly competitive; it has become essential to make your business more efficient. With many companies struggling for their slice of market share, there is no room for those who don’t have streamline in their business processes. As Peter F. Drucker said, work is a process, and any process always requires to be controlled. Therefore, to make work productive, it requires building the appropriate controls into the process of work. Effective time and resources management gives you control of your day. It is the cornerstone skill that will help you with everything from increasing productivity to building good habits, setting proper goals, avoiding burnout, and finding work-life balance. In this blog, we present some best practices for managing the time and resources of your business effectively.

Set and track attainable goals

First, you need to step back and think about what you want your team to be working on. Define critical goals and take into consideration your team’s capacity to execute on them. Make sure you have proper processes and consider xTimesheet software to track your progress. Also, don’t forget to keep the goals attainable. Assigning one comprehensive project even with a fair deadline could be immense. Alternatively, breaking extensive projects into smaller ones shows clear progress and drives teammates toward the final product.

Clarify roles and tasks

The next step is one-on-one communication with your team members to communicate the priorities and expectations for their roles. Firstly, describe the top two or three high priority tasks you want them to focus on. Then find out the estimated time your employees should invest in these tasks. Simultaneously, it helps them understand the expected quality of work. Also, make sure to explain the result you are trying to achieve. And finally, give your employees the freedom to work in the best possible manner.

Give and receive feedback

Develop a custom of trust in your team, providing constructive and meaningful feedback regularly. For instance, ask about the challenges, issues faced by your employees, how we can help them to manage their time more effectively, and whether they need more resources. xTimesheet helps make sure the process is useful, and all employees are performing to the best of their ability.

Don’t let meetings ruin your productivity

Improve the way you run meetings. Although meetings have a bad name in terms of performance, you need to share all the required information with them and make decisions. Invite only those who need to be involved, create a goal-oriented plan, and sum up every meeting with clear resolutions and goals. As a consequence, the meetings will gradually decrease. Try to conduct daily a crisp ten minutes meeting to get a clear idea about things. Also, don’t be afraid to experiment. You can go for stand-up or walking meetings, and you will benefit from your health.

Get all your team under one roof for the ongoing projects

Teamwork gets messy and mixed up without a centralized space to manage projects effectively. In the same manner, collaboration software is especially important if your coworkers are located in different offices and work remotely. The problem is that one can be quickly confused about where all project data is located, who is doing the tasks, how much they have done, and how much work is left? Having a real-time planning tool accessible from everywhere, your team won’t get sucked into hours of meetings and email correlation. Project management software such as xTimesheet can help coordinate all the activity in one easy-to-manage, simple fluid web-UI based tool.

Don’t overdo…

Less is more. There can be several methods and tips the company can utilize. Without pre-established business processes at the office, productivity is hampered, instead of getting improved.

… and don’t stopover

Productivity can never be achieved by accident. If you will not be disciplined with your actions while trying to improve your team productivity, the only goal you’ll reach is wasted time. To increase productivity in the workplace, you need to monitor your company’s workflow continually and never stop.

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How Poor Time Management can cost you thousands of bucks

Monitoring and tracking of time are essential for carrying out initiatives efficiently. Businesses who fail to track their time end up paying in several ways – and the cost of poor time management can be enormous. Poor time management can result in you working longer and longer hours to get your work completed, resulting in tiredness, stress, burnout, poor health, and less time for your personal life. Moreover, it can cost you substantial financial losses. Poor time management can lead to a detrimental impact on a business. Organizations unable to manage their timelines properly experience many problems that affect their day-to-day operations, long-term strategies, and financial standing. Having a good understanding of the value of your time and enhancing your time-management skills could have a significant pay-off on your income. Several factors influence an organization’s success or failure, but poor time management skills may be one of the most significant. A lack of proper time management can have long-lasting effects on employee satisfaction and customer satisfaction and can carry financial implications that can make or break a business.

Could poor time management impact your business financially?

Poor time management can lower morale within an employee base. On a financial level, low employee morale can lead to lost revenue from decreased productivity. Furthermore, poorly time managed firms will often see low employee retention, leading to increased training and hiring expenses. In contrast, proper time management will motivate the employees and increase morale. This will create a productive base of employees that are happy to be there and ready to commit to their jobs in the long term. For a less negative impact on human resources, the business must have proper time management. Poor time management can also lead to reduced productivity on both an individual and company-wide level. Low productivity can reduce profits by slowing down revenue streams and creating bare-minimum work. Excellent time management can counteract this by defining and following clear deadlines to the employees and giving them an idea about how to invest their time. The best employees are a valuable asset, and no company wants to lose them. Unfortunately, these high-performing employees are often the quickest to go when time management strategies fail to maintain them. Not only will highly skilled employees be more immediate to leave under poor time management, but their time spent searching for other jobs will also slow down their productivity. A lack of employee talent will put any company at a competitive disadvantage, thus reducing profits in favor of other firms. If you are not managing your time well, you are likely to miss deadlines, which will impact your performance in your role and have a knock-on impact on others in and out of the company. If you are not efficient and effective at work, the company may need to employ additional staff or subcontract work to ensure that it meets its goals and objectives. But this additional employment will lead to massive expense to the company. Poor time management can also influence the service that your customers receive because you are not performing in an efficient, effective, and productive way. The customer service quality may suffer, or you may be late with delivering a product or service to the customers. This can, in turn, damage your organization’s reputation as customer complaints increase, and staff starts leaving for other companies. Poor time management will, in turn, result in you and the company not achieving the vision, strategy, goals, objectives, and plans as you are diverted on other tasks, you are not delivering on the key projects and service is suffering. And this in total will cost you thousands of bucks of financial loss.

Hence to avoid such financial losses due to poor time management, you need to adapt to new technological tools such as xTimesheet, which helps you manage, monitor, and track your time effectively.

Visit xtimesheet.com for more details.

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How can you prepare yourself for working on time-bound deliverables in the post-pandemic scenario

The COVID-19 pandemic has changed the way global workers think, move, and work. One thing everyone seems to agree on as we surf the pandemic wave is that life will not be the same once the worst of COVID-19 is over. Being forced to step back from jobs as workplaces shut down, or work remotely at home, has had a seismic impact, sending tremors of anxiety and uncertainty into people’s lives. What is apparent is how the pandemic has brought into sharper focus people’s relationships with their employers, as they have had time to examine their roles and their feelings about the meaning or value of their work. Amid the hardship, glimmers of optimism have emerged, and the next version of normal is slowly taking shape. Restructuring of the society, on this scale, was unthinkable as less as a year ago, yet here the situation stands. All of this has changed the way of conducting business. With such looming challenges on the horizon, there has been an increase in appetite for Working on time-bound deliverables. One needs to be well prepared to meet up the needs of giving time-bound deliveries. One can consider the following things for preparing for these time-bound deliveries, which will be useful in the post-pandemic scenario. Make deadlines a priority and follow them strictly. Those that bother about time-bound deadlines, and make it a priority to meet them, will stand out as uncommon workers and will, hopefully, be rewarded accordingly. If you work by yourself, be sure to be serious about the client’s time-bound deadlines. If you work with others, try to make them aware of how crucial it is to meet the time-bound deadlines. Remind them that a missed deadline could bring the whole team down and result in considerable business losses. Communicate with Your Co-workers to make them aware of the time-bound deadlines of the projects. Then, follow up regularly to track out that everyone is working to meet their deadlines. Prioritize your tasks according to the time-bound deadlines to smooth completion of work. Do not overcommit because it can prove out to be detrimental. If your workload gets to a point where you are too busy to meet deadlines, this can be a bad reflection on yourself and your organization. Also, before starting things, please don’t forget to plan and evaluate things for your ease. Get in use with advanced technological tools like xTimesheet, which would help you meet the time-bound deadlines. xTimesheet has been a pioneer of this new economic order, with its built-in advanced tools like project expense, progress tracker, employee work hours monitor, and many more. xTimesheet is an easy-to-use, simple fluid UI that will help you monitor, track & planning out all your work according to your required time-bound deadlines.

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Managing Work-Life balance while working from home

When you work in the same physical space that you eat and sleep, finding the right balance between work and everyday life can be challenging. All too often, the boundaries begin to blur, and we find ourselves torn between the two. When we think of work-life balance, we often think of both being in perfect harmony and equal hours spent on both sides. However, a view of this literal is unrealistic and bad for our mental health. It will only leave you feeling incredibly overwhelmed and unaccomplished. Work-life balance while working from home is more of a juggle or a blending of both aspects of our life. Work-life balance refers to how people prioritize their time and effort between professional and personal obligations. It will look different for each of us and could change daily. It will contrast drastically if you are single, married, or have kids at home all day. It varies so much between us because we lead such individual lives, and we all have our unique priorities.

We used to find it difficult to spend enough time with our families because we spent too much time on our work. Now, we have the same amount of time, and we need to divide it evenly so that both family and work should benefit from it. We used to bring stress home from work. Now we bring stress to work from our daily lives where we need to deal with our general anxiety and depression, the increased load of housework, and internal conflicts. We used to endure heavy workload periods anticipating a holiday when we can get away from it. Now we don’t know when we can get to escape, and it seems futile to bet on an escape that might not happen at the time we would need it. In the search for balance, we don’t only need to let go of the idea of having an 8-hour regular workday where we get everything done. Still, we also need to let go of a perfectly clean, structured, and organized home routine with a squeaky clean and tidy flat around us. The physical separation can mean to designate a separate space for working — i.e., not working from bed — or to signal your body that it’s working hours but getting dressed and making the bed. Mental separation is about having a different mindset for work and life. We used to unplug from work, and now we need to disconnect from the external work to ensure that we stay mentally stable. We need the time out, and we need to learn to reach for it. Previously it used to be about getting home from work, and now we need to find another way. Exercising, meditating, mindfulness, journaling can be the ways that can offer us the solution to escape — even if we can’t leave the house. When working from home, one of the best time management tips is to set specific work hours – and make sure your teammates and manager are also aware of them. Notify your colleagues, or mark in your hours using xTimesheet. xTimesheet has been a pioneer of this new economic order, with its built-in features like project expense & progress tracker & employee work/hour monitor. This way, you’re less likely to receive emails and meeting proposals during your non-work hours.

Transitioning to working from home and finding a work-life balance can take a bit of experimenting. Be patient with yourself as you learn to adjust to a new situation and take an active approach to find your work-life balance. A perfect work-life balance may not be attainable a hundred percent of the time, and the constant search for it can be exhausting, so allow yourself to embrace imperfection now and again.

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Rise of Digital Employment, Gigs Industry & Work from home culture in 2020

2020 has been a year that has experienced some of the most turbulent periods in history. The digital and tech space continues to evolve at break-neck speed. As we dive into a new decade, it feels like there’s a little more change in the air. Digital employment is seen doubling in 2020 at a time when increasing cost pressures and an uncertain business environment is prompting many companies to go slow on overall hiring across other domains. Some of the most significant and high remuneration openings are with industry leaders. The funded startups are also competing with the branded big boys chasing some of the best available talents in the market. Startups and eCommerce companies are also looking to add people in new tech for a better customer experience. Gigs in industries that are the organizations and independent workers which engage in short-term work arrangements have also boosted up this year.

Today’s workplaces are going digital and remote working has quickly become the new norm. Working remotely offers many advantages for both an organization and its employees. Remote work is changing how the global workspace operates. In a trend that is showing no signs of slowing down, remote work is rapidly on the increase all around the world. More and more employees are working in remote positions, either full-time or some days of the week, with a large percentage of the workforce looking towards finding job opportunities with flexible schedules. Companies are also embracing this growing desire, increasingly using flexible work options as a way to entice new employees. Remote work has undergone a lot of changes ever since the first flexible telecommuting companies showed up. New technologies have appeared, and older ones have faded away. Remote work is also an increasingly desirable trait an employer can offer, with 57% of the workforce saying that the option to work remotely is their preferred employment perk. Remote workers are more productive compared to office workers.

Moreover, remote workers took fewer days off on sick leave. Since most remote workers choose their work schedules, they can organize their work to fit their most productive times and hence produce more quality work. But one major problem which companies face is managing the time and resources of the remote employees. To solve this issue, we have got for you xTimesheet for managing their expenses, keeping track of their project progress & many other aspects of their business. xTimesheet has been a pioneer of this new economic order. With its built-in features like project expense & progress tracker & employee work/hour monitor, xTimesheet provides an easy-to-use & efficient solution for business-owners, of all scale & size. With the help of determination, pragmatism & xTimesheet, your business, too, can wade through this crisis, to emerge stronger & perseverant than ever.

Visit www.xtimesheet.com to know more.
Download the free app via Google play store and Apple app store.